Refund policy

We hope that you are happy with your order but not to worry if you are not as we have a 14-day return policy, which means you have 14 days after receiving your order to return the items.

To be eligible for a return, your item(s) must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging and be returned within the timeframe stated above.

To start a return, you can contact us at support@tokksie.com or use the contact form.

Please note that the cost of the return will be covered by you, the customer.

Items sent back to us without first requesting a return will not be accepted.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll receive a refund email and be automatically refunded on your original payment method within 7 business days. Please remember it can take a few days for your bank or credit card company to process and post the refund too. 

If more than 7 business days have passed since youve received the refund email, please contact us at support@tokksie.com.